High quality solutions
Same day shipping
High quality solutions
World wide delivery
 
 
 

F.A.Q.

Q: What if I am not sure which product I need?

A: We will always aim to recommend a suitable solution for your application. If you are unsure which product to choose, please call us at +31 497 542 527 or mail webshop@dhatec.nl .

Q: Can Dhatec arrange shipment?

A: Yes, Dhatec can arrange shipment to your plant or factory. At the moment we provide delivery with incoterm EX Works. In case you want us to arrange transport, please send your enquiry for transport to info@dhatec.nl and we will provide you with the best options.

Q: How long does it take to deliver my order?

A: We will inform you directly when goods are ready for dispatch, so transport can be arranged. In case you want us to arrange transport, please send your enquiry to info@dhatec.nl and we will provide you with the best options.

Q: Which payment possibilities do I have?

A: At this moment it is possible to pay with the following credit cards:

  • American Express
  • Visa
  • Mastercard

Q: Who do I contact if I need to find the progress of my order?

A: As a registered user of our website you are able to view your order status, account history and make purchases online. You can register or login to your account by visiting our login page.

Q: What does Same Day Shipping mean?

A: In case our products are on stock we guarantee that they are ready for dispatch within 24 hours after receivement of the order on working days (Monday - Friday). You will always receive an email about the exact date of dispatch. For more information and rules about Same Day Shipping please click here.

Q: Are there products available other than those which appear in the catalogue or on the website?

A: Should you require a product that is not shown in our product catalogue or on our website, please complete the contact form or call our engineering team who will be able to help you with your enquiry.

Q: What if I want to make a change in my shopping cart?

A: You can make changes in your shopping cart by changing the quantity and then push the ‘update’ button. Your shopping cart will calculate the new prices directly.

Q: How do I know if my order is placed?

A: If you have placed an order, you will receive an order confirmation by mail. If this confirmation does not follow in the next hour after placing the order please call us at +31 497 542 527 or mail webshop@dhatec.nl.

Q: How can I cancel my order?

A: Canceling your order is only possible if the order is not send yet. Once you have send the order, it is not possible to cancel it anymore. In article 4 of the General Terms you will find the restrictions. For further information call us at +31 497 542 527 or mail webshop@dhatec.nl